I reset the camera, but Im still having issues with establishing a WiFi connection.

Check to see if your modem and router are working correctly. Test your WiFi by enabling it on your mobile device or tablet.
Confirm that your mobile device and camera are connected to the same WiFi network.
Please note that the Hello Birdie camera requires a 2.4GHz band.
Mesh networks may use a single SSID to connect devices to both 2.4GHz and 5GHz frequencies. If you are experiencing issues, you may need to temporarily disable the 5GHz band.

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