I reset the camera, but Im still having issues with establishing a WiFi connection.

  • Make sure your access point (modem and router devices) is working correctly. Check your Wi-Fi by opening an internet browser on your mobile device (iOS / Android) and see if you can access the internet.
  • Make sure your phone/tablet is connected to the same network you want to connect the camera to.
  • Make sure you are connecting to the correct network. Hello Birdie’s camera module requires a 2.4GHz WiFi band. The WiFi name cannot be a hidden network.
  • If you're using a dual-band router (supporting both 5 GHz and 2.4 GHz bands), or a mesh network setup, make sure that it's using the WPA2 safety protocol and that you've enabled a separate 2.4 GHz band with its own SSID (network name) as well.
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